At Bright Victores, your satisfaction is our top priority. We take great care in ensuring the quality of our products, but we understand that sometimes things may not work out as expected. That’s why we’ve designed a refund and returns policy that is straightforward, fair, and respectful of your time.

Return Eligibility
We accept returns within 30 days of delivery for most products. To be eligible:

• The item must be in unused, uninstalled, and resellable condition

• All original packaging, labels, and accessories must be intact

• A valid proof of purchase must be provided

To initiate a return, simply email [email protected] with your order number and a brief description of the reason. We’ll provide clear instructions and return authorization within 1–2 business days.

Non-Returnable Items
To maintain hygiene and quality control, the following items are not eligible for return:

• Items that have been installed or used

• Final sale or clearance products

• Custom-made or special-order items

• Items returned without authorization

Return Shipping
Unless the return is due to our error or a defective item, return shipping is the customer’s responsibility. We recommend using a trackable shipping service for added security.

Refunds
Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days. The timing may vary depending on your bank or payment processor.

Refunds do not include original shipping fees unless the return was due to our error. If the product arrives damaged or defective, we’ll cover return shipping and offer a full refund or replacement.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you find a damaged or incorrect item, contact us within 7 days of delivery. Include a clear photo and description, and we’ll ensure a prompt resolution.

Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original and place a new order separately.

Cancellations
If you need to cancel an order, contact us as soon as possible. If your order has not shipped yet, we’ll cancel and refund it promptly. Once shipped, it must follow the standard return process.

Customer Support
For any return or refund questions, reach out to us at [email protected]. Our team is dedicated to making the experience smooth, respectful, and responsive.

We thank you for placing your trust in Bright Victores. Every faucet we sell is a mark of our promise—to deliver strength, design, and satisfaction with every turn of the tap.